• Shipping & Delivery

  • Privacy & Security

  • Returns & Replacements

  • Payment, Pricing & Promotions

Shipping & Delivery

To view the status of your order, log in to My Account.

Privacy & Security

Privacy Policy

At MoonlightPuppies.com your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you while using our website is used to process your orders and to provide a more personalized experience.

How Do We Use the Information We Collect?

When you register or checkout at MoonlightPuppies.com, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth.

MoonlightPuppies.com will NOT share your data with third parties outside of law enforcement agencies with legitimate requests.

Your name and address information are used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact, you are paying with your credit card and not someone using your stolen credit cards.


Our Use of Log Files

When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security

All MoonlightPuppies.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel.

Correcting/Updating Your Personal Information

After becoming an MoonlightPuppies.com subscriber, you may correct or update your personal information by clicking on the My Account link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact us through the Contact Us section.

Links To Other Sites

This web site may contain links to other web sites. Please note that when you click on one of these links, you may be leaving the MoonlightPuppies.com and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy will likely differ from ours.


From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. Also, you will receive communication from us:

  1. If you contact us for a particular reason
  2. To receive your orders
  3. We need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. If you choose to receive our Newsletters, they will contain promotional materials from MoonlightPuppies.com

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.


We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our customers receive their order and to lower costs associated with our products.


Our Use of Cookies

Cookies are pieces of information that your browser stores on your computer’s hard drive which identifies you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to type in your ID and password manually.

Returns & Replacements

All sales are final.  If any of our merchandise has been damaged or is defective we will replace the product. Please notify us in writing via email, mail or call us at (201) 216-9400, ext.123 within 10 days of receiving the merchandise. There is no need to return the product.

Payment, Pricing & Promotions

MoonlightPuppies.com accepts credit or debit card payments via Authorize.net from Visa, MasterCard, American Express, and Discover.

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